I was expecting this blog post to be in regards to my afinity for our new XM Radio subscription. More on that later. Instead, this post is about my firing of Best Buy.I'm typically not an instant gratification guy. Whenever I make a purchase of anything that costs more than about $50, I'll spent a ton of time - probably too much time - researching it to death. I'm not a tight ass; rather, I just want to make absolutely sure I'm spending my hard-earned money on a good product that satisfies my needs and will last for a long time.
Then, once the decision is made, I act. At that point, I want my shit. The decision may be a long time in the making, but once made, time is suddenly of the essence.
I wanted XM a couple years ago but Katy thought it was stupid to pay a subscription fee for radio when there was plenty of radio available for free. Fair enough. I let it drop.
Fast forward a couple years. We buy Katy a new vehicle that comes with 3 free months of XM. All of 48 hours pass before Katy is XM's newest and biggest fan. One thing leads to another and about two weeks ago, we decide to subscribe. We're not talking big dollars here - it's a fucking $12.95/month subscription for Christ's sake - so who cares...
Since my car doesn't have XM built in, I bought a receiver with the intent of installing a cradle in both vehicles and buying a dock for the house. The installation of my car came first and was done just last weekend. It works beautifully and I love it.
On the same day, I went to Best Buy to purchase my well-researched dock for the house. Out of stock! Damn it. They offer to order it for me and say "...it'll be in on Thursday the 16th." So I go to pick up my dock today and I immediately know something is amiss. Fat bitch behind the Customer Service counter turns to the cage where they keep such things locked up. I can see from my position that there's nothing closely resembling my product in the cage. There's a vaccuum cleaner, some Bose speakers, two Wii Fits, and one small unidentifiable package that's in a plain brown cardboard box. No XM dock.
Fat bitch goes to the computer terminal ten feet away, calls over the Customer Service ring leader, and points to the screen while they speak in hushed tones. I stand staring, head cocked to the side, trying to put on my best pissed off customer expression. Fat bitch sees this and appears completely unfazed.
She returns with a new receipt in hand and says, "Looks like it'll be here on the 23rd. Sorry." "I won't be here on the 23rd...can I get a refund please?" is my response. She offers up an explanation that, "whoever keyed this in for you did it wrong" as if that would somehow make everything OK. "That's unfortunate because I'd really like my dock today, but I guess I'll settle for a refund."
I should've just ordered the fucker from Amazon to begin with. Why I dicked around with Best Buy when it wasn't in stock, I don't know. What I do know is, I'm not going back for a while! They're fired. I just fail to understand why a transaction so damn simple can be so hard. WTF?